Return and Refund Policy

At Nexora Electronics, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item.

Return Eligibility

To be eligible for a return, the product must:

• Be in its original condition;

• Include all original packaging, manuals, cables, accessories, and components;

• Show no signs of misuse, unauthorized modification, or physical damage;

• Have serial numbers and identification labels intact when applicable;

• Include proof of purchase or order confirmation when requested.

To request a return, please contact us at madschristinasmo@outlook.com before sending any product back.

Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive a product that is damaged, defective, or different from what you ordered, contact us as soon as possible.

Please provide your order number, a description of the issue, and photographs or videos when applicable.

We will review your request and provide an appropriate solution.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Products damaged through misuse or improper installation;

• Products modified, disassembled, or repaired without authorization;

• Products with missing components, accessories, or serial numbers;

• Personalized or custom-made products;

• Gift cards;

• Final-sale or clearance products where permitted by applicable law.

This does not affect any rights available under applicable consumer protection laws.

Exchanges

If you receive a defective or incorrect product, please contact us.

Other exchanges are subject to product availability and the conditions described in this policy.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Your bank, credit card company, or payment provider may require additional time to process and post the refund.

Return Shipping

Unless a product arrived damaged, defective, or incorrect, customers are generally responsible for return shipping costs.

We recommend using a trackable shipping method when returning electronic products.

Contact

Nexora Electronics
16610 SW 293rd Ter
Homestead, Florida 33033
United States

Email: madschristinasmo@outlook.com
Phone: +1 301-475-4536